![]() Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio).Writes specific, measurable and testable user stories with detailed acceptance criteria.Publishes clear and effective process flows.Ability to analyze, troubleshoot and resolve software application related problems.Experience applying IT service management principles in their day to day activities.Some knowledge and understanding of the business processes involved in warehouse operations for product fulfillment.1-2 years’ experience working on projects to implement and/or support Warehouse Management Systems.Assists IT management during the annual review and upkeep of the DC IT operational support plan.Creates and/or maintains appropriately detailed business and system documentation (SOPs, Job-Aids).Create and maintain detailed data mappings, as needed, for data integration work between Manhattan Active and other systems.Assists DC Product Support Analyst, as needed, for service contract on-site visits.Captures DC business requirements for service & support agreements needed for technology equipment and devices and serves as partners with IT management to facilitate the execution of the agreements.Assists in building and maintaining internal technical documentation, manuals, policies, and processes.Partners with management to assist in maintenance and/or establishment of standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the platform.Coordination for extended support hours, emergency events, third-party vendor, and software updates.Triage incoming DC service requests and coordinate through request lifecycle.Liaison for other IT related system, network, equipment, devices, processes, interfaces.Ensure responsible resources are engaged in resolving equipment & device issues.Identify TAL / Labor Management issues and engage IT for resolution as needed.Identify vendor requirements for remote access to ABC systems and provide guidance for the process.Identify DC business (functional) requirements and translate these into technical requirements for IT.Partners with DC Product Owner to troubleshoot and resolve Manhattan related defects that impact proper data flows to ABC Systems and determine whether to escalate to vendor support.To find out more about VA ABC visit our website: However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. Virginia ABC Authority employees are covered under the Commonwealth’s benefits package and VRS. Virginia Retirement System (VRS) benefits. ![]() Affordable Healthcare with employer contributions.14 paid Holidays and PTO earned every 2 weeks worked.To bring good spirits and excellent service to Virginia.Īccountability -Service - Integrity - Performance Excellence To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages. This position will also serve as IT Liaison for the Distribution Center to ensure support and service meet the needs of the Authority. This role is critical in assisting with and coordinating testing flows and the organization of effort with the Packaged Application Support and Development Teams. The IT Division is currently seeking an Applications Analyst 2 to assist with requirements, testing and rollout of new functionality and enhancements across ABC systems that interface with Distribution Center applications. Virginia Alcoholic and Beverage Controls Authority Information Technology Services Division (ITSD) is responsible for planning, implementing, & supporting Division software applications that support statutory, regulatory & administrative functions that improve operational productivity, and/or enhance information availability, accuracy & timeliness. Join A Team Crafted of Virginia's Top Shelf Talent!
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